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Aurelio Santucci
Tech ID#: 21
Reviews: 62
Average: 4.94 stars
Drug Test: 10/9/2017

Aurelio Santucci

Technician
Aurelio Santucci has received 62 reviews, averaging:

Aurelio Santucci's Bio:

Hello, My name is Aurelio. I grew up in Johnston, Pennsylvania. I graduated from Greater Johnston Career & Tech Center in 2001. I have been in the construction field for about 18 years now. I enjoy working with my hands & learning new things. My fiance and I have two boys, ages 12 & 6. In my spare time, I enjoy spending it with my family, working on the house we just bought in Youngstown, or working on my car.
Review:

Highly recommended.
Nicki Bleich
A Response from: Dan

Thank you for your business!

Aurelio Santucci Service Provided:
Garage Door Repair
Technician:
Review:

great service
Steve Booth
A Response from: Dan

Sorry for the trouble! We replaced your opener circuit board under warranty.....

Aurelio Santucci Service Provided:
Garage Door Opener Repair
Technician:
Review:

We just moved to the community and discovered the garage door transmitters and key pad were not in sync and inoperable. In addition the hyperlink in the car could not be synced with doors. I looked on line for a garage door service company and took a chance to call Precision Door Service. Two hours later a technician arrived and recoded all openers, keypad and auto opener. The technician explained every step of his work and reviewed the transmitters with my wife and me. He was an absolute friendly professional. Precision Door is the only company I will work with given this initial experience. I give them the highest rating possible.
Fred Walton
A Response from: Dan

We appreciate your kind words!

Aurelio Santucci Service Provided:
Garage Door Opener Repair
Technician:
Review:

My technician was very personable and did a great job. He was finished within 2 hours of my call.
Joanne Cook
A Response from: Dan

I'm glad we could help! Remember- you have a Lifetime Warranty on all the parts that Aurelio installed....

Aurelio Santucci Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Tech was very polite, and genuinely seemed happy to be at my house to help me. It was a simple fix, but performed the job admirably, fully explaining what caused the issue. Another great experience with Precision door..Highly recommend this friendly company. They seem to want to do whatever it takes to make their customers happy...5 stars from me
Chris Platt
A Response from: Dan

Sorry that you had trouble with your wireless keypad.

Aurelio Santucci Service Provided:
Garage Door Repair
Technician:
Review:

I rate your service a Five. Service was very good. I selected your service from add in phone book. I needed garage door repair. Very pleased with technician . Repair was done and I am very satisfied.
Madeline Haasz
A Response from: Dan

Glad we could replace you bottom rubber for you. We have bottom gasket/ rubber for most doors stocked on our vans!

Aurelio Santucci Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

on my old door everything was coming loose and wore out.... I checked all of the comments written about each company. Precision had the best comments. Aurelio Santucci was the technician that came. He was the sweetest guy. It felt like I was talking to one of my friends. He showed me what was needed and fixed the door in one hour.
June Mcvay
A Response from: Dan

We appreciate your business!

Aurelio Santucci Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

Very professional. The service person was very polite. He repair the belt opener and made sure it work properly. Then he went over everything with me and made sure I knew how to operate the opener properly. I recommend Precision to anyone that needs a new garage door and or opener. Thank you
Ken Fisco
A Response from: Dan

Sorry for the trouble with the belt on your opener. We replaced to whole rail assembly under warranty....

Aurelio Santucci Service Provided:
Garage Door Opener Repair
Technician:
Review:

Your guys are the best: very thorough, very professional, very informative. Thank you!
Andre Fabien
A Response from: Dan

Thank you for your kind words! Just a reminder - You have a Lifetime Warranty on all the parts that we replaced!

Aurelio Santucci Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

This was one of the most satisfying service calls we have ever had with any company for any reason! Aurelio, your service technician was punctual, extremely courteous, very thorough and patient with his analysis of the issue at hand and was expedient in its resolution. We could not be more satisfied..and it all happened on Father's Day Sunday! Aurelio is a fantastic young man. I don't know what you're paying him but how ever much it is, it's not enough!!
David Romsey
A Response from: Dan

I happy Aurelio could resolve your garage door issues!

Aurelio Santucci Service Provided:
Garage Door Repair
Technician:
Review:

Aurelio was professional and was very knowledgeable of the product and services available to complete the repair as well as the products available to upgrade and offer lifetime guarantees. He completed the spring replacement in 30-45 minutes and was on his way. Very good and exactly what is claimed on the website.
Clay Wedan
A Response from: Dan

Thank you for your business!

Aurelio Santucci Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

your service man was right on time,i'm very satisfied with his workmanship.if I have any garage door problem in the future,i will call precision.thanks for your service.
Bo Stewart
A Response from: Dan

Glad we could help!

Aurelio Santucci Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

When our garage door spring broke and we couldn't get the door open I found Precision Door on the Internet and after reading through the information on their web site decided to try them. I am so happy with the service I received. They certainly delivered all they advertised, and more. The technician was actually early, had to break in a window and make his way through all the stuff stored in the garage just to get to the door to unlock it. He was very courteous, explained everything in terms I could understand, went over pricing and options. He was in and out in about 2 hours. I will definitely use this company again and highly recommend them.
Jane Kline
Aurelio Santucci Service Provided:
Garage Door Repair
Technician:
Review:

technician was knowledgeable and courteus
Anthony Hilinski
A Response from: Dan

The rollers we installed are nylon tire, sealed bearing rollers. They will assure quiet and smooth operation of your garage door ongoing, and come with a Lifetime Warranty!

Aurelio Santucci Service Provided:
Garage Door Repair
Technician:
Review:

Couldn't be more satisfied with the excellent service. Called at the last minute and within 2 hours tech was there, had all the parts needed to do the job....done and done! Would highly recommend Precision and honestly it was refreshing (and surprising) to deal with a company that really provides superior customer service and satisfaction.
David Harper & Peggy Albert
A Response from: Dan

Glad we could help with your garage door repair! Our vans are fully stocked, so we can repair most doors in one call.

Aurelio Santucci Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Fantastic service as usual. The service and quality equipment is why we buy from precision door.
John Andrew
A Response from: Dan

Thank you for your business. And yes, we use some of the best parts in the industry. And some of our replacement parts are made to our specifications, specifically for Precision Garage Door locations!

Aurelio Santucci Service Provided:
Garage Door Repair
Technician:
Review:

I was "stuck" with no way to get my car out of the garage and help came right away. Terrific service. Enjoyed chatting with the repair person. Thanks.
Fred Balding
A Response from: Dan

I apologize that one of our springs failed on your garage door. We replaced it at no charge because you have a Lifetime Warranty on our parts.

Aurelio Santucci Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I called for Precision for s second opinion after being told I needed to buy a new garage door, and Precision was able to repair it for a tenth of what a new garage door would have cost!!! Thank you!!
James Crowley
A Response from: Dan

Yes- we were able to 'save' your door. Please let us know if you have any other issues.

Aurelio Santucci Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Aurelio has to be one of your best PR people. He was fast, competent, engaging and honest in his assessment of our needs.
Caesar Carrino
A Response from: Dan

Glad we could help with your torsion spring issue!

Aurelio Santucci Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

repairman did a great job happy with the service
Robert Lang
A Response from: Dan

Glad we could help with your torsion spring repair!

Aurelio Santucci Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

I requested Aurelio, because I had him out to repair my opener a few years ago and I was impressed with his knowledge and skill. He repaired the opener and advised me that a bracket was mis-installed. He made the correction and the opener is so quiet you can hardly hear it's operation, from inside the house! I would rate him and company as a 5! Aurelio
Thomas Connors
A Response from: Dan

Thank you for choosing Precision Door Service!

Aurelio Santucci Service Provided:
Garage Door Opener Repair
Technician:
Review:

Extremely pleased with the service I received from Aurelio, the repairman from Precision. He was prompt, courteous, and knowledgeable about my repair. Even came back to finish the job the same day after attaining the needed parts. Aurelio gave me excellent tips to keep our garage door in good shape. I highly recommend this company to anyone needing garage door service. I give them 5 stars!
Vickie Beltzer
A Response from: Dan

I apologize that we had to come back to finish the repair. Our vans are fully stocked and we can usually fix 7 out of 8 customer issues on the 1st visit....

Aurelio Santucci Service Provided:
Garage Door Repair
Technician:
Review:

Found an ad in "Market magazine" for $100.00 off lifetime warranty garage door opener. Called and within 3 hours Aurelio Santucci was at my door quickly installing the quietest opener I've ever heard. Aurelio was polite, knowledgeable and very courteous making sure we understood all the aspects of the opener, controls, instructions and warranty. I was satisfied with the price, and wish all jobs went this smooth. Thanks guys!
L.B. Canton, Ohio
A Response from: Dan

Thank you for calling Precision Door when your Genie opener stopped working. You are right- our PDS 370 opener is one of the quietest garage door openers that you can buy!

Aurelio Santucci Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

Precision Door even came before the promised arrival time and the repairman fixed the issue where the chain had become to slack and jumped off the gear. Plus he fixed the socket where one of the garage door light would keep coming loose and i would have to tighten it up almost weekly. He explained why that happens too. The repairman lubricated both garage doors and only charged for a service call. I will definitely call them back for service when needed.Five star all the way!
Dan
A Response from: Dan

Thank you for calling Precision Garage Door Service for your garage door and opener maintenance needs. Please call us if you have any other issues. Our phones are answered by company employees 24/7!

Aurelio Santucci Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

5 STAR ALL THE WAY
Steve Schonfeld
A Response from: Dan

Sorry that you had trouble with your opener safety eyes. Glad we could help!

Aurelio Santucci Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

I was very pleased with the technician & his service.
Margret
Aurelio Santucci Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Technician:
Review:

We were very pleased with the repairs he did on our garage door. He was very pleasant & knowledgeable!
Bob
Aurelio Santucci Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Aurelio arrived on time, was fast and efficient. He was friendly and represented his company very well. If in the future I need service I will call Precision again.
Jerry
Aurelio Santucci Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

The responsiveness of getting a Technician for repairs the same day, definitely met our expectations. Upon arrival, the repair Technician assessed the problem within a few minutes. Just prior to beginning his repair work, he stated that our garage door and opener was still in good enough shape to keep for a few years. He was very knowledgeable and skilled, when diagnosing and repairing our double garage door. Based on their condition, he recommended the rollers be replaced as well, and explained why. Overall we had a very good experience, and will refer your company to others.
Jim
Aurelio Santucci Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

I was very pleased with the efficient service. I have had Precision here before so there was no need to look for anybody else to take care of the installation.
Patricia
Aurelio Santucci Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
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