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Read what people are saying
about Precision Door Service

Precision Door Service of Akron
has received 1396 reviews, averaging 4.94 Stars:
Review:

Prompt, quick, professional, and curteous.
Brian Marconi
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Great service Thank you
Kathleen Boyer
Service Provided:
Garage Door Opener Repair
Review:

Tyler was awesome. He repaired the door quickly and took time to explain everything he did.
John Pinkerton - Leslie Pinkerton
Service Provided:
Garage Door Repair
Review:

*****; Was just given a quote for 2 new garage doors
Holly Christy
Service Provided:
Install Garage Doors
Review:

I wanted to document the great service given to us yesterday by Tyler Barnhart. He arrived on time, listened to my questions, gave me a review of what would happen and then went to work. I appreciated his comments and suggestions for the future. A very worthwhile service call and a very good representative for Precision Door.
George Shook
Service Provided:
Garage Door Opener Repair
Review:

Tech did a very good job, on time, personable and pointed our some things he noticed, fixed those, too.
Mary-Lou Buehrle
Service Provided:
Garage Door Opener Repair
Review:

I received excellent service from your technician and would definitely recommend Precision Door Service again. The technician installed new garage door openers and was very helpful in explaining what needed to be done. Jackie
Jackie Graichen
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

great job, Paul was excellent
Robert Proctor
Service Provided:
Broken Garage Door Spring Repair
Review:

We were having problems with our garage door and our neighbor suggested your company. The technician was on time. He calling ahead by a half hour. He immediately assessed the problem and completed the work in a timely manner. I will definitely use and refer this company to family and friends. Honest and reliable company.
Gwen Burney
Service Provided:
Garage Door Repair
Review:

We had Precision install a new garage door opener last August. Paul Bradley was our technician and was very knowledgeable and super friendly. We had a very minor issue in early March with a nut/bolt that had come loose. My husband reattached the nut/bolt, but we wanted to make sure everything looked good. Paul confirmed what had been wrong and inspected other areas of the door/opener to make sure no other issues were present. No problem is too small for Precision! We are very pleased with their level of service and care!
Kim Mira
Service Provided:
Garage Door Opener Repair
Review:

Will recommend them to anyone....Tyler is honest and treats my wife and I like family. Excellent service and professional.
Bernard King
Service Provided:
Garage Door Opener Repair
Review:

I have used Precision in the past and the service was excellent. It was a "no brainer" to contact them again to fix my problems. This entire process from start to finish was excellent. Nick Larham was my technician. He contacted me about 20 minutes before he arrived. Nick arrived on time and got to work. He asked me what I needed, I told him, and he got right to work. Everything was done the way I asked him to do. nick was very professional, polite, helpful and very knowledgeable. There was no mess to clean up. I am 100% happy with the job he done.
Larry Hartley
Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

5 STARS. Quality all the way! Kevin scheduled appropriately. And Nick is everything you would want in a service representative. Our confidence continues because of his knowledge and kindness.
jimmie/nicole/rich smith
Service Provided:
Garage Door Opener Install
Review:

The service tech, Josh Meffert, was timely and knowledgeable. He instantly saw what needed to be done and performed the repair quickly and efficiently. He explained the function to us so that we were able to understand the problem. He was polite and courteous during his visit. Thank you for choosing him to send to our home.
FRANK PACE
Service Provided:
Garage Door Repair
Review:

Thanks wasting my day! I called in for service on a broken spring. Quoted 189 on the phone and became 350+ once the tech arrived. What's the point of calling and being g told something completely different. Very poor customer service and upon reading other reviews I'm seeing a similar pattern. They were veryquick to come out though!
Mike Dunlap
A Response from: Dan

Mr. Dunlap, First, I would like to thank you for bringing this issue to our attention, as we are always striving to improve our customer service skills. Without your feedback, that would not be possible. You were quoted $104 - $184 per spring over the phone, which is our pricing per spring depending on the size and weight of your door. However, when the technician arrived to your location, he realized that you had a double car door with only one (1) spring on it, which led to the misunderstanding. The policy that the technician followed at that time is our company policy, which is that any double car door should have two (2) springs on it, for obvious safety reasons, regardless of the weight of the door. With two (2) springs on the door, if one breaks, the possibility of a customer being stuck, or worse, injured, goes way down due to the second spring still having tension. Also, it helps the door function more smoothly and relieves any stress from other parts in the system. Our main objective is to fix the door so that it is both safe and functioning to the best of our ability, and for that repair to last for an extended period of time. Our Customer Service people do give general pricing over the phone, but they are not aware of the size and weight of the door that the technician will be repairing. Once he arrives,the technician can assess the problem and give exact pricing at that time. I understand that your time is valuable, and I'm sorry that you feel you wasted your time by using our service. It was not our intent to walk away without repairing the door, as that result did not benefit anyone involved. I do hope you will accept my apology for the miscommunication, and that if you do have any problems in the future that you would give Precision Door another chance to earn your business.

Service Provided:
Broken Garage Door Spring Repair
Review:

The service tech, Nick, was prompt, friendly and very knowledgeable about my issue with the garage door remote opener. After rebooting the logic board, he assured me that I should not experience any additional issues and advised that I should call again if anything is not right. I would highly recommend Nick to anyone!
Richard Currie
Service Provided:
Garage Door Opener Repair
Review:

First class company. They honor their warranty which is rare with companies I have dealt with in past. Nick was the technician who did the repairs did an excellent job and did in a very timely manner.
Roger
Service Provided:
Broken Garage Door Spring Repair
Date: 02/08/2019
Install Garage Doors
,
Review:

Needed a replacement double garage door and was very satisfied from the original sales call to the installation. There was no pressure, sales technicians were knowledgeable and polite, prices seemed reasonable. Installation by Tim was efficient and thorough. He was very pleasant. I choose Precision because of their reviews - their five star ratings are justified.
Eric Kirvel
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Your service people have been prompt, courteous and efficient. I would definitely call again if I need garage door service.
Maryann Doerzbacher
Service Provided:
Garage Door Opener Repair
Product:
Opener
Review:

Always Great service. Been a customer for over 15 years
Beth KNAPPENBERGER
Service Provided:
Garage Door Repair
Product:
Springs
Review:

I’m a truck driver and I'm away allot. Our garage door was frozen shut and my wife couldn’t get it open. When I called,, the woman I spoke with was super nice and accommodating. She scheduled Tyler to come out that afternoon. Not only was he early, but my wife couldn’t stop saying enough nice things about him. Thanks for helping us out with your commitment to service.
brent hopkins
Service Provided:
Garage Door Repair
Review:

Very professional done and looks great. Installer was knowledgeable and explained the installed to me where I had a good understanding.
Clarence Dorsey
Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Review:

Very quick to receive an estimate. Very friendly service and office personnel. I would recommend Precision Garage Door Service to anyone.
MARLENE BACHTEL
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Tyler was professional and efficient. Mrs. Ritch was pleased with his work (I only spoke with him on the phone.). We only work with your company because of the quality and the lifetime warranties. Wish we had known about the coupons...would have used them!
earl ritch and Nancy Ritch
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Excellent experience from beginning to end! The initial call was very pleasant, we got scheduled the next morning, the technician Nick was even early which was way ok because he courtesy called before just showing up!! I will only ever call Precision Door with all my garage door needs!
Julie Jenkins
Service Provided:
Garage Door Opener Repair
Review:

5 Nick is very courteous and knowledgeable and my door was fixed very quickly I definitely will recommend precision door
Rodney Lancaster
Service Provided:
Broken Garage Door Spring Repair
Review:

We received very professional service , our technician was friendly and knowledgeable. He arrived as promised and completed our work
Maryann & kirk Lutey
Service Provided:
Garage Door Opener Repair
Review:

I chose Precision Garage Door Service because (1) they are a local business, (2) there was a live person answering the home on the Friday after Thanksgiving, and (3) they were professional on the phone and there was an email follow up to confirm the appointment -- with pictures of the technicians. The technician called when he was on the way -- well within the time slot of the appointment. The technician was friendly and courteous and discussed the options I had -- not a hard sell. He had all he needed with him to repair the door. I am pleased with the service I received. I will call them again when I have garage door problems.
Anne Fisher
Service Provided:
Garage Door Repair
Review:

Your service representative, Nick, was very professional and went above and beyond the call of duty to assist my efforts to find a suitable solution to address our garage door issues. Thanks for your thoughtfulness
Abe Brown
Service Provided:
Garage Door Repair
Review:

Josh was very professional and efficient . I’ve always had great professional service from Precision garage door. They are always on time and very trustworthy. They take the time to review all aspects of your garage door operation to make sure everything is running great . I would give them six stars.
Terry Link
Service Provided:
Broken Garage Door Spring Repair
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