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Read what people are saying
about Precision Garage Door in:

Canton Area, OH

Precision Door Service of Akron
has received 204 reviews, averaging 4.92 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fabulous service and the most professional and yet kind service reps! Only company I would use!!!
Kim Andrews
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was quick and door ordered today. I have relied on Precision for years
Mary Swan
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My technician Paul was very professional and very respectful while he was measuring and getting information for my free estimate for 3 new garage doors. I will definitely work with him again!! A++
Eric John
Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My service was good.i give it a,10
Michael Gump
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I needed same day service, which was provided by your company. Max seemed very knowledgeable. Door was fixed promptly.
Helen Bozeka
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We contacted Precision due to their same day service as our garage door spring broke on Friday of Memorial Day weekend. Aaron the technician called ahead and presented us with estimates what we needed for the repairs. Aaron was very efficient and timely. Did a great job. Very satisfied.
Peg Deibel
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We are very happy with the prompt service that was given! Aaron was amazing and very professional! Definitely 5 Stars!!! Thanks Again!! Rick and Shelley
Rick Hoffman
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

great job, Paul was excellent
Robert Proctor
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have used Precision in the past and the service was excellent. It was a "no brainer" to contact them again to fix my problems. This entire process from start to finish was excellent. Nick Larham was my technician. He contacted me about 20 minutes before he arrived. Nick arrived on time and got to work. He asked me what I needed, I told him, and he got right to work. Everything was done the way I asked him to do. nick was very professional, polite, helpful and very knowledgeable. There was no mess to clean up. I am 100% happy with the job he done.
Larry Hartley
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

5 STARS. Quality all the way! Kevin scheduled appropriately. And Nick is everything you would want in a service representative. Our confidence continues because of his knowledge and kindness.
jimmie/nicole/rich smith
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thanks wasting my day! I called in for service on a broken spring. Quoted 189 on the phone and became 350+ once the tech arrived. What's the point of calling and being g told something completely different. Very poor customer service and upon reading other reviews I'm seeing a similar pattern. They were veryquick to come out though!
Mike Dunlap
A Response from: Dan

Mr. Dunlap, First, I would like to thank you for bringing this issue to our attention, as we are always striving to improve our customer service skills. Without your feedback, that would not be possible. You were quoted $104 - $184 per spring over the phone, which is our pricing per spring depending on the size and weight of your door. However, when the technician arrived to your location, he realized that you had a double car door with only one (1) spring on it, which led to the misunderstanding. The policy that the technician followed at that time is our company policy, which is that any double car door should have two (2) springs on it, for obvious safety reasons, regardless of the weight of the door. With two (2) springs on the door, if one breaks, the possibility of a customer being stuck, or worse, injured, goes way down due to the second spring still having tension. Also, it helps the door function more smoothly and relieves any stress from other parts in the system. Our main objective is to fix the door so that it is both safe and functioning to the best of our ability, and for that repair to last for an extended period of time. Our Customer Service people do give general pricing over the phone, but they are not aware of the size and weight of the door that the technician will be repairing. Once he arrives,the technician can assess the problem and give exact pricing at that time. I understand that your time is valuable, and I'm sorry that you feel you wasted your time by using our service. It was not our intent to walk away without repairing the door, as that result did not benefit anyone involved. I do hope you will accept my apology for the miscommunication, and that if you do have any problems in the future that you would give Precision Door another chance to earn your business.

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Always Great service. Been a customer for over 15 years
Beth KNAPPENBERGER
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

5 Nick is very courteous and knowledgeable and my door was fixed very quickly I definitely will recommend precision door
Rodney Lancaster
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called early Friday 7AM and the phone was answered and told me they would work my emergency call in this AM and they most certainly did and called to inform me the technician would arrive soon. Josh told me the problem and did the job quickly and was pleasant and I was in my car by noon. Thanks for a job well done.. From: North Canton 44720.
Ed Junk
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I chise them because l.thought they'd be fair. There was an issue with my bewdoors a short time after it was put in. The companies refuse to accept that it was installed improperly. Someon was king enough to secure the stability of the doors up and down workings. I have never had an issue. I needed a new spring installed but they refused to do it because my door wasn't in Pefect shape. It wasn't stable enough. Yet the repairs to the door prior wereas stable as the hinges installed holding each panel connect to the other.. They wanted my to replace my repaired panel over $600.00. How unfair is that..
Phyllis Seemann
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Like the last time when Aurelio put my garage door opener on, he did a fantastic job then as he did this time, very hard worker, fast, never stopped, he explained everything to me, I would recommend him to install to other people garage needs, very pleasant guy, he need a RAISE or some kind of a BONUS, for the job he does
Clarice Lough
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The tech knew exactly what the problem was within a few minutes. He gave me a solution that was quick and inexpensive.
Lou Devus
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

service scale 5, New springs and upper door panel broke. Technician was out the next day for evaluation. He said it would be 4 weeks ,it was 6 till parts in not Precisions fault. He was out the next day completed repair expertly. My brother sat in garage and watched and talked to technicians, he said they did and outstanding job 5 stars. Thank you
M Vahila
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

the installer was early a plus, was very organized & cleaned up work area during installation, so when he was done installing door - he was done. was patient & helped me w/the billing process. very satisfied w/install & product performance so for.
Harold Howard
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tyler is awesome! Our spring broke late at night and we needed emergency service to get a vehicle out of the garage. Thank goodness Tyler was local and able to help us! Very personable, and knowledgeable. Excellent service! We are very pleased.
Kari Workinger
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very satisfied with work. Technician did good job explaining problem. Very friendly. Thanks
Thomas Vaughn
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We have used Precision Door services before, and have had great service with them, after all It's a name you can trust with 24 hour emergency service , we just had our springs break and I called within 5 minutes of it breaking which was July 4th and was told that someone would be out later that day, they also sent me a email with the name of the Certified Technicians ,Tyler came out replaced ours springs which was under the lifetime warranty hardware.. Thanks so much
Kathy & Mike Elrick
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tyler was awesome, professional and fast. That is what I liked about the service. What I didn't like is not receiving a printed quote for the different services so I can see what I am choosing between. I also did not like not receiving a paid receipt at the time of service. My credit card information was typed out on the hand held unit and not ran till the next day. Not comfortable with that. Finally, I did not receive any paperwork on the lifetime warranty.
Jayne B.
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service! Tyler ( Service Tech) provided a thorough explanation of the work to be done. This is how I sum up Precision. Timely, Clean and Highly knowledgeable.
Fred Francis
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our Technician Jeff arrived at the time expected, was extremely polite, advised what the cost would be to repair the door, gave us the option to purchase new door without being pushy and was very helpful. If we proceed it will largely be due to this Technician.
Monica Lytle
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Always use precision. You guys do a great job. The tech that came out (Tyler Barnhart) is outstanding!!
Roger Foulk
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

our worker was on time & very professional. He did the work of three men by himself, in less than three hours, and exceptionally well done. Our new garage door makes our home sparkle anew!
Carol Marzano
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very impressed with both of your men. very prompt, courteous and skillful ! !Would definitely call you again for service !
Bill Geitgey
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Next day service on broken spring and arrival status updates were greatly appreciated. Decided on installation of new door opener and related hardware as well. Everything is functioning very well. Thanks goes to Paul for his quality workmanship. John and Kathy Gilbert
John Gilbert
Service Provided:
Broken Garage Door Spring Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your technician Aureilo was really good at explaining everything and so nice, I had him before, and I am very well satisfied, he needs a bonus
Clarice Lough
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
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