1(888) 364-0190
Call Now! 1(888) 364-0190

Read what people are saying
about Precision Garage Door in:

Canal Fulton, OH

Precision Door Service of Akron
has received 21 reviews, averaging 4.76 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thanks wasting my day! I called in for service on a broken spring. Quoted 189 on the phone and became 350+ once the tech arrived. What's the point of calling and being g told something completely different. Very poor customer service and upon reading other reviews I'm seeing a similar pattern. They were veryquick to come out though!
Mike Dunlap
A Response from: Dan

Mr. Dunlap, First, I would like to thank you for bringing this issue to our attention, as we are always striving to improve our customer service skills. Without your feedback, that would not be possible. You were quoted $104 - $184 per spring over the phone, which is our pricing per spring depending on the size and weight of your door. However, when the technician arrived to your location, he realized that you had a double car door with only one (1) spring on it, which led to the misunderstanding. The policy that the technician followed at that time is our company policy, which is that any double car door should have two (2) springs on it, for obvious safety reasons, regardless of the weight of the door. With two (2) springs on the door, if one breaks, the possibility of a customer being stuck, or worse, injured, goes way down due to the second spring still having tension. Also, it helps the door function more smoothly and relieves any stress from other parts in the system. Our main objective is to fix the door so that it is both safe and functioning to the best of our ability, and for that repair to last for an extended period of time. Our Customer Service people do give general pricing over the phone, but they are not aware of the size and weight of the door that the technician will be repairing. Once he arrives,the technician can assess the problem and give exact pricing at that time. I understand that your time is valuable, and I'm sorry that you feel you wasted your time by using our service. It was not our intent to walk away without repairing the door, as that result did not benefit anyone involved. I do hope you will accept my apology for the miscommunication, and that if you do have any problems in the future that you would give Precision Door another chance to earn your business.

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tyler is awesome! Our spring broke late at night and we needed emergency service to get a vehicle out of the garage. Thank goodness Tyler was local and able to help us! Very personable, and knowledgeable. Excellent service! We are very pleased.
Kari Workinger
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Always use precision. You guys do a great job. The tech that came out (Tyler Barnhart) is outstanding!!
Roger Foulk
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service was great! The tech knew exactly what was wrong and worked quickly.
Matt Yezbak
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent work!
Brandon Mcdermitt
A Response from: Dan

Thank you for the review!

Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very professional and all that was wrong was my controllers needed to be reprogrammed and he did that at no charge. They also did a check of the whole system. Having the checklist explained versus just getting it in an email would have been helpful.
Rachael Head
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tyler was a very great guy!
Gene
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Good overall
Dan
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent in every way!
Gene
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tim was incredible, knowledgeable, speedy, & thorough. Nick & Tim were very professional & because of them, I will highly recommend Precision!!
Greg
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

First time experience with Precision and it was good. Would recommend, the tech ( Nick) was prompt, respectful, answered questions and responded to concerns. Was happy that everything was looked at on my door even though the need was to replace a broken spring.
William
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision representative came on time and identified the problem immediately. Since the reason was a simple one, he was courteous enough not to charge the regular service fee. We are impressed and thought it proper to write a quick review. Appreciate the gesture.
Asoke
Service Provided:
Garage Door Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I Tina Clark use to work at Precision and I have told many people about the company.
Larry Clark
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tyler did a fantastic job! He explained everything thoroughly & I was very satisfied with the service.
Gordon Sparling
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tech was able to explain what the issue was and fix our problem. Nick also, explained possible needs in the future.
Brandon Caudill
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

From the initial call to completion was 3.5 hours!! Outstanding!!! Also, the phone response was outstanding!!
Bill Fleming
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

very good job , tech was informative , clean ,and helpful.
Thomas Bohley
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Kendell did an excellent job. I appreciated his honesty and quality of work.
Hollings Belcher
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

kendall was a great person, super quality work. thanks for sending such a good worker
belcher
Service Provided:
Garage Door Opener Install
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Job well done! On time and new ooener system works perfectly.
Kathy Eskridge
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

good man and a good job, an asset to the company
thomas
Service Provided:
Garage Door Repair
Product:
Opener