Review:

Unfortunately, I was advised, when I called, that there would be no service fee and that I could have 1 spring replaced as desired. Upon the visit, I was told they aren't able to replace 1 spring and unable to do the work without changing out the door. btw, my door is older and showing signs of needing a future replacement, but still works fine. Also, I was charged a service fee for no work done. The one positive is the technician was courteous.

Review:

Disappointed. Wasted 75 dollars. Was told that $75 would go toward any service I had done was not told that you had to buy a part..

Review:

Will not call your company again.

Review:

I simply needed a remote reset. The tech said he would not charge me if I accepted his quote for a whole new door/ opener. I declined and said I would pay for his service. He then said that if I didn’t accept his quote, then they would never come repair anything again. I declined and he continued to take pictures of my house. He wouldn’t stop and I asked him to stop several times. Very uncomfortable and I felt unsafe.

Review:

Terribly unethical, misleading, and almost illegal practice of not honoring coupon for $65 credit for service call will cost you in the end. You have lost me, a long time loyal customer, and hopefully everyone I can contact about your despicable business practice. To call a $139 replacement of a keypad not a repair but rather a “replacement of a peripheral component” really sucks! Never again! Believe me Iwill pass the word on.

Review:

Told me on the phone a spring repair would cost between $204 and $244 depending on what type of spring was needed. Charged me $417 after adding on a service charge fee, a fuel surcharge fee and a charge for a center bearing plate when the existing one was fine. Tried to convince me to do a complete overhaul for over $900. Typical senior citizen scam. Preying on the elderly trying to confuse and convincing them to purchase things they don't need and didn't ask for and charging them much more than the original estimate.

Review:

The technician who came out was not interested in fixing the garage door. He just wanted to sell me on a new door. I had someone come out on a Sunday who spent less than an hour and fixed the door with a service and parts guarantee. Your company installed the door originally but I am not going to use your services again!

Review:

Work done quite awhile ago my son had to fix problem after your tech left. I got your no.Out of an ad in a booklet in the mail. No response needed.

Review:

I got a free estimate from this place. And that was the end of free. The estimate was $900 more than another place. They charge $350 for the free warranty provided at other places. In terms of covid, they send out a bunch of covid sensitive info but then show up without a mask. Please call around.

Review:

I did not ask for a safety inspection. I want a new keypad and was told when the appointment was scheduled, that the keypad would be compatible with my garage door opener. The gentleman told me that I’d need to get a new garage door opener, if I wanted a new keypad. He said he runs into this all the time with customers because the people we speak with on the phone are in Florida and not in Akron, as I assumed was the case. The lady who scheduled the appointment placed me on a brief hold and returned to tell me there would be several keypads on the truck and I could get the one I had asked about. Please have a supervisor or owner of the Akron franchise telephone me. Thank you.

Review:

We had a kind representative but he was not allowed to help us. It would have saved time for all if we were told someone would not be allowed to tighten the spring.

Review:

Thanks wasting my day! I called in for service on a broken spring. Quoted 189 on the phone and became 350+ once the tech arrived. What's the point of calling and being g told something completely different. Very poor customer service and upon reading other reviews I'm seeing a similar pattern. They were veryquick to come out though!

Mr. Dunlap, First, I would like to thank you for bringing this issue to our attention, as we are always striving to improve our customer service skills. Without your feedback, that would not be possible. You were quoted $104 - $184 per spring over the phone, which is our pricing per spring depending on the size and weight of your door. However, when the technician arrived to your location, he realized that you had a double car door with only one (1) spring on it, which led to the misunderstanding. The policy that the technician followed at that time is our company policy, which is that any double car door should have two (2) springs on it, for obvious safety reasons, regardless of the weight of the door. With two (2) springs on the door, if one breaks, the possibility of a customer being stuck, or worse, injured, goes way down due to the second spring still having tension. Also, it helps the door function more smoothly and relieves any stress from other parts in the system. Our main objective is to fix the door so that it is both safe and functioning to the best of our ability, and for that repair to last for an extended period of time. Our Customer Service people do give general pricing over the phone, but they are not aware of the size and weight of the door that the technician will be repairing. Once he arrives,the technician can assess the problem and give exact pricing at that time. I understand that your time is valuable, and I'm sorry that you feel you wasted your time by using our service. It was not our intent to walk away without repairing the door, as that result did not benefit anyone involved. I do hope you will accept my apology for the miscommunication, and that if you do have any problems in the future that you would give Precision Door another chance to earn your business.

Review:

One great service tech. Justin was our man I felt like I have known him forever. Great job on our garage door. Will tell family and friends about the good service and I will ask for Justin once again.

Review:

Great job I was happy. I was trying to give a 5 but it keeps going to 4.

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